Privacy policy


Last Updated: October 12, 2024

This Privacy Policy describes how Essencefit (the 'Site', 'we', 'us', or 'our') collects, uses, and shares your personal information when you visit, use, or make a purchase from www.essencefit.nl (the 'Site') or otherwise communicate with us regarding the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or another individual from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the 'Last Updated' date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term 'personal information,' we mean data that identifies you, relates to you, or describes you, or that can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly through our Services may include:

  • Contact details, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Customer support information, including the information you wish to include in communications with us, such as when you send a message via the Services.

For some features of the Services, you may need to provide us with certain information about yourself directly. You may choose not to provide this information, but if you do, you may not be able to use or access those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ('Usage Data'). For this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment data (such as bank account, credit card, or debit card details, billing address) to process your payment, fulfill your orders, and deliver the products or services you requested, allowing us to fulfill our agreement with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Websites and Third-Party Links.

How We Use Your Personal Information

  • Delivery of Products and Services. We use your personal information to provide you with the Services according to the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may want to use. In this case, Shopify processes your data as outlined in its Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you ads for products or services. This may mean using your personal information to better tailor the Services and ads on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

  • Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for securely maintaining your account login information. We strongly advise you to keep your username, password, and other access details confidential. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, according to Art. 6 (1) (f) GDPR.

  • Communication and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, deliver effective services, and maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our Site. Specific information about the cookies we use in relation to supporting our store with Essencefit can be found at www.essencefit.nl, We use   Cookies to support and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to gain insights into user interactions with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers accept cookies by default automatically, but you can set your browser settings to remove or reject cookies. Please note that deleting or blocking cookies may negatively impact your user experience and may result in certain Services, including certain features and overall functionality, not working properly or being unavailable. Additionally, blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons that fall under this Privacy Policy. Such circumstances may include:

  • To suppliers or other third parties that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • To business and marketing partners to provide services and show ads to you. Our business and marketing partners will use your data in accordance with their own privacy statements.
  • When you instruct us, request us, or otherwise give consent to share certain data with third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
  • To our affiliates or otherwise within our corporate group, in our legitimate interests to operate a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We publicly disclose the following categories of personal information and sensitive personal information about users for the purposes set forth above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category Categories of Recipients
Identifying information, such as basic contact details and certain order and account information Vendors and third parties providing services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)
Commercial information, such as information about orders, shopping, and customer support Business and marketing partners
Internet or other similar network activity, such as usage data Affiliates
Geolocation data, such as locations determined by an IP address or other technical measures

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information as follows to conduct advertising and marketing activities.

Websites and Third-Party Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or not controlled by us, it is important that you read their privacy and security policies and other terms. We make no guarantees and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide on public or semi-public locations, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction regarding its use by us or by a third party. The inclusion of such links on our

SMS Marketing Privacy Policy

Introduction
This privacy policy outlines how Essencefit us collects, uses, and protects personal information in connection with our SMS marketing programs.

1. Data Collection
We collect phone number information when you sign up for our SMS marketing. By signing up, you consent to receive messages from us regarding promotions, updates, and other relevant information.

2. Use of Data
The collected phone number information is used for the following purposes:

  • Sending promotional and informational SMS messages.
  • Confirming your subscription and managing your preferences.

3. Third-Party Sharing
We do not sell or share your SMS opt-in data with non-affiliated third parties for marketing purposes without your express consent. We may share data with service providers who assist us in executing our SMS marketing, subject to strict contractual obligations.

4. Location Data
If you have given consent for location-based services, we may collect location data to provide you with targeted offers. This data is collected solely for the specific purpose for which it was intended.

5. Abandoned Cart SMS
If you have given us consent for SMS messages related to abandoned carts, we may collect information via cookies or plugins to determine when your cart has been abandoned. This allows us to send you reminders about your abandoned purchases.

6. Accessibility
This privacy policy is accessible via our sign-up form and can be reviewed at any time on our website.

7. Changes to the Privacy Policy
We reserve the right to modify this privacy policy. We will notify you of any changes by posting a new version on our website.  Our business hours are from 10:00 AM to 6:00 PM (GMT/Local Time).

Contact
If you have any questions about this privacy policy, please contact us at essencefit1@gmail.com